Luxury AP style band and case for Apple Watch

Shipping & Delivery

Is the delivery free ?

Our delivery is 100% free with no minimum purchase for all orders delivered in France and the USA. For Europe and the rest of the world, it is possible that delivery charges are applied depending on the country.

Is it possible to track my order ?

Yes, of course all our shipments include the 'tracked delivery' option (100% free).

When your order has been processed and accepted by our delivery partner, you will receive an email containing your link and tracking number. In addition, you can track your shipment directly on our site under the heading 'Track my package'.

Who are your delivery partners ?

We mainly use La Poste and Colissimo for deliveries in France. For Europe and the rest of the world we use DHL. The delivery company may change if the alternative is faster.

How long does it take for delivery ?

Delivery times vary depending on our partners and the number of orders.

It takes 3-14 days for delivery to Europe and the United States.

For the rest of the world the delivery time is 4 to 18 days.

How long are orders processed ?

All orders are processed as quickly as possible.

It takes 24 to 72 hours maximum.

If your order is urgent, you can contact us for priority processing.

How quickly are orders shipped ?

All orders are shipped as quickly as possible.

It takes between 1 day and 7 days maximum.

Do you ship outside of France ?

Yes of course. We can ship to almost any country in the world. However, delivery may take longer.

Do you deliver on weekends ?

Yes, our delivery partners deliver on Saturday mornings and afternoons. However, Sunday delivery is not available.

 

Returns & Refunds

The strap of my watch does not fit, what should I do ?

We offer a 14 day return policy, during which time you can send the bracelet back to us and we will issue you a full refund. We will also be happy to help you find a bracelet that suits you!

I received a broken or damaged product, what should I do ?

Do not panic, although rare this type of problem is not impossible. Send us a video of the product by e-mail and we will resend the product to you 100% at our expense.

When will I receive my refund ?

Refund requests can be quite long. It is indeed necessary to count the delivery period of the return. Then, 5 to 7 days for your request to be processed.

Eventually, our payment processor will credit you with refunded funds within 3-14 days depending on your bank.

Who is responsible for paying the return costs ?

There are two possible scenarios:

- You have received a broken or damaged product and in this case, the return and delivery of the new product is entirely at our expense. If the size of the bracelet is not suitable, we can exchange it for free.

- You want to return your product for an invalid reason, the return will be at your expense.

Is it possible to cancel an order ?

You have 24 hours after purchase to cancel your order. Just contact us by email (contact@ewatchstraps.com)

If the 24 hour deadline has passed, it will no longer be possible to cancel the order.

Unless it has not yet been shipped and cancellation fees will be deducted from the refund.

What is your returns policy ?

You have 14 days after receiving your package to make a return. We will refund 100% of the price of your purchase.

 

Other questions

How to contact you ?

To contact us, simply fill out the contact form here or send us an e-mail to contact@ewatchstraps.com

We are committed to answering you within 12 hours 7/7 days and 24/24 hours.

Are payments secure ?

Yes, our company accepts payment via Visa, Mastercard. Our payment partner is Stripe, so we have no access to any information about your payments.

In addition, our site is https certified.

When will I be charged for payment ?

Your bank account will be debited with the price of your order 24 to 72 hours after your purchase.

My package is marked as delivered, but I haven't received anything, what should I do ?

First we ask you to check with your neighbors.

Also check your mailbox to see if a delivery notice has been delivered there.

You can also call La Poste with your tracking number to explain the problem.

Finally, if the problem persists, contact us by leaving your contact information here and we will call you back.